ORDER TRACKING

Where is your order?

Every VISIONVERS order is carefully prepared before dispatch.

Once the carrier has your parcel, you’ll automatically receive an email with your tracking number.

Track my parcel

Enter your tracking number on the relevant carrier’s website:

Colissimo

Track my Colissimo parcel

https://www.laposte.fr/outils/suivre-vos-envois

Mondial Relay

Track my Mondial Relay parcel

https://www.mondialrelay.fr/suivi-de-colis

Estimated delivery times

Metropolitan France

  • Processing: 1 to 3 business days
  • Delivery: 2 to 5 business days

Europe

  • Processing: 1 to 3 business days
  • Delivery: 3 to 8 business days

Timings may vary during busy periods or collection launches.

I haven’t received my tracking number

Check the following:

  • Your spam or junk folder
  • The email address used for the order
  • Your customer account

If you still can’t find it, contact us at contact@visionvers.com.

My parcel is marked delivered, but I haven’t received it

We recommend that you:

  1. Check with people in your household or your neighbors
  2. Check your mailbox and nearby pickup points
  3. Wait 24 hours after the “delivered” status appears, as some updates may be posted early

If the issue persists, contact us so we can open an inquiry with the carrier.

Need help?

Our team is here to help with any questions about your order.

contact@visionvers.com

We reply within 24 to 48 business hours.

Every piece follows its own path.
The vision always reaches its destination.