RETURNS & EXCHANGES

At VISIONVERS, your satisfaction is our priority.

If your order isn’t right for you, you have 14 days from receipt to request a return or exchange.

Return conditions

To be eligible for a return, the item must:

  • Be new, unworn, and unwashed
  • Be returned in its original condition
  • Include its original tags and packaging
  • Show no signs of use or damage

Returns that do not meet these conditions may be refused.

Exchanges

We accept exchanges for:

  • Incorrect sizing
  • A defective product
  • An order-preparation error

To request an exchange, email customersupport@visionvers.com with:

  • Your order number
  • Your full name
  • The reason for your request
  • The requested size, if you’re exchanging for a different size

How to make a return

  1. Contact our customer service team at customersupport@visionvers.com.
  2. Include your order number and the reason for the return.
  3. Wait for confirmation from our team.
  4. Ship your parcel to the address we provide.

Return shipping costs

Return shipping is paid by the customer, except in these cases:

  • The product arrived defective
  • The wrong product was sent
  • There was an order-preparation error

In these cases, VISIONVERS will cover the return shipping costs.

Refunds

Once we receive and inspect the product, we’ll let you know whether the refund is approved.

If your request is approved:

  • The refund will be issued to the payment method used for the order.
  • Processing times may vary depending on your bank.
  • Refunds are generally issued within 5 to 10 business days of approval.

Items that cannot be returned

The following items cannot be returned:

  • Worn or used products
  • Washed products
  • Products damaged by the customer
  • Personalized or made-to-order items

Defective products

If you receive a product with a manufacturing defect, contact us within 48 hours of receipt and include photos of the issue. Our team will review your request and offer an appropriate solution, such as an exchange or refund.

Contact

For questions about a return or exchange, contact customersupport@visionvers.com.

VISIONVERS — See Different.