Last updated: 22/05/2026
At VISIONVERS, we want every order to meet your expectations. If it does not, you have a right of withdrawal in accordance with applicable law.
Under Articles L221-18 et seq. of the French Consumer Code, you have 14 calendar days from receipt of your order to exercise your right of withdrawal without giving a reason.
To request a return, contact us at customersupport@visionvers.com and include your name, order number, and the item or items concerned.
To be eligible for a refund, items must be returned within 14 days of receipt, unworn, unwashed, undamaged, and in their original condition. Please include the original packaging where possible. VISIONVERS may refuse a refund if an item shows signs of use or does not meet these conditions.
Refunds are not available for personalized or custom-made items, items damaged through improper use, or incomplete or damaged returns.
Unless the return is due to an error by VISIONVERS or a defective product, the customer pays the return shipping costs. We recommend using a tracked shipping service. VISIONVERS is not responsible for returns lost in transit.
Once we receive and inspect your return, we will email you our decision. If approved, the refund will be issued to the original payment method within up to 14 days. Your bank or payment provider may take additional time to process it.
If you receive a defective or incorrect item, contact us within 48 hours of receipt. Include your order number, a description of the issue, and photos. After reviewing your request, we may offer a replacement, an exchange, or a full refund. VISIONVERS covers the return costs in these cases.
Exchanges are subject to availability. To request a different size or colour, contact customersupport@visionvers.com.
VISIONVERS
contact@visionvers.com
www.visionvers.com
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Each VISIONVERS piece is carefully considered and produced in limited quantities. Thank you for being part of the vision.
